Data Center Relocation Technical Services
Planned weekly network modifications , segmented Database and Application servers as well as IBM mainframe regions to schedule weekend live testing with internal and external business clients. Upon completion backed out test transactions, data and ran data integrity tests.
Reviewed weekly results where negative results invoked retest protocols, as well as IBM migration process testing in preparation for final cut over.
Final cut over process included management of 5 simultaneous but separate conference calls for tracking and reporting on IBM Mainframe migration, Network swing over, Application, Database, Server, Mainframe batch transaction test and validation, Operation Center and Senior management decision desk
Global Technology Support Practice
Developed Global Support practice proposal to address technical issue responses involving teams from US and India. Support Model to address Problems, Incidents and Change Management events
Proposal included 5 step process to develop alignment of teams technical expertise, platform standardization, training and processes to hand off issues to maintain 24 x 7 support functionality
Established Review and Evaluation teams to study existing conditions, practices develop findings as well as connectivity, platforms for data and tools
Tasked Management to define measurement success criteria, response time and resolution practices